FAQ

How can I contact you?
Please send us an email directly at hello@homegrownkids.com.au or call us on 03 9428 0008

 

Do I have to create an account to place an order?
It is not necessary to create an account to shop with us at Homegrown, however, there are a few benefits you will receive if you do! Save your address to make future shopping trips even easier and manage your account details with ease and confidence, including address book and email preferences.

 

I've forgotten my password! What should I do?
Never fear! Follow the 'forgotten password' link on the 'sign in' page to reset your password.

 

What should I do if something is wrong with my order?
If you received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at hello@homegrownkids.com.au and we will sort it out for you as a matter of urgency.
If you believe you have received a faulty item, or you have found what you ordered is not suitable, we do have a risk-free 7-day return policy.

 

What are the delivery charges?
We offer FREE 3 day delivery within Australia using Australia Post ePacrel service- on all orders over $50, and an express 1-2 day delivery for a flat rate of $10. We offer free international delivery on all orders over $100 to the rest of the world, using DHL. 

 

What countries do you ship to?
We ship to over 150 countries worldwide!
To find out if we ship to you, please email hello@homegrownkids.com.au

 

Will I have to pay any duties and taxes on top of my order?
Whilst we offer free shipping worldwide, Homegrown, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also cannot mark any international order as a 'gift', due to law prohibitions.

 

Does Homegrown ship to multiple addresses?
We are unable to ship to multiple addresses. If you need to send items in your order to different addresses, i.e. for a gift, we suggest you place separate orders for each item. As we offer free shipping, this shouldn't be too much of an inconvenience.

 

Where is my order?
Once your order is dispatched from our distribution center, we will email you with a specific tracking number for your order, which you can track easily and securely!
If you need to contact us for any reason relating to the whereabouts of your order, please email us at hello@homegrownkids.com.au

 

How can I return an item?
We offer a risk-free 7 day returns policy, for details on how to make a return please click HERE.


When will my refund show up in my account?
Once we have received your item, and your return has been approved we will process your refund onto the payment method in which you used to purchase. Please allow 5 - 10 days for your refund to return to your account.